Handy Help has an immediate opening for a Targeted Mental Health Case Manager Supervisor. This position supervises a team of Targeted Case Managers in Ramsey County.

ESSENTIAL RESPONSIBILITIES:

• Regular individual and group supervision and team meetings.
• Provide Clinical Supervision, Consultation and Education.
• Program Development and best practices for Targeted Case Management services.
• Monitor Contracts and keep supervisor updated appropriately.
• Develop and monitor program budgets and project any changes during the course of the year.
• Performance management in collaboration with service area director/Executive Director.
• Monitor documentation of all supervisees for accuracy and timeliness, and report status to Executive Director monthly.
• Attendance at Committee Advisory Council, team meetings, contracted provider meetings and other meetings as appropriate.
• Address urgent client situations.
• Shadow staff to provide support and ensure job duties are being completed appropriately and professionally.
• Ensure each team member is appropriately trained through onboarding and ongoing training to effectively perform job scope and duties.
• Maintain outcome-based statistics, demographics, reporting per TCM requirements
• Ensure coverage plan for at all times to ensure mission of each programs is being met.
• Develop formal program policies and procedures in collaboration team and approval by division leadership.
• Communicate with, community professionals and other service providers to ensure that services for client are coordinated.
• Maintain client files and program records, court reports, and develop reports as required.
• Participate in clinical supervision, staff meetings, and meet regularly with program coordinator/senior manager for individual supervision to meet supervision requirements.
• Comply with HIPAA and Data Privacy Practices.
• Positively represent agency, program and participant needs.
• Actively participate in agency’s undoing racism plan.
• Assist in direct supervision of clients as appropriate.
• This position will require the ability to work outside regular business hours on an occasional basis to meet client and program needs. To include developing an on-call schedule for coverage.

 

• Education: Master’s degree and independent licensure in a mental health field, to include LICSW, LPC, LMFT or Psy D.
• Experience: History of providing Targeted Case Management services directly, or history of supervision of Targeted Case Management. A minimum of 2 years post graduate, professional clinical work.
• Licensure: Valid licensure as a LICSW, LPC, LMFT or Psy D. required. (If licensure is required for the position – Maintain current license and inform supervisor immediately of any change in licensure status.)
• Supervisory experience: Minimum of 3 year supervisory experience (or team lead experience), preferably in a behavioral health setting (preferred)
• Work experience: Minimum of 5 years working in a behavioral health setting. Ability to work outside of normal business hours in order to meet the needs of the participants.
• Demonstrated understanding of the recovery philosophy and recovery oriented behavioral health services, or willingness to learn recovery principles.

 

Targeted Case MGMT – Full-Time Salary Range – $37,000 – $53,000

Handy Help is a social service agency that provides a person-centered, strength-based, culturally and linguistic services and support to individuals experiencing serious and persistent mental health, substance use disorder, traumatic brain injury, and other co-occurring disorders to rediscover their abilities to live and succeed in the community of their choice. Our goal is to help those individuals live better lives by empowering and offering increased choices and opportunities while honoring their personal goals, aspirations, their culture, religion, gender and sexual orientation to live a self-directed life that is most meaningful to them. Our staff consists of individuals who bring experience and the desire to work in supporting our clients. We have staff that are fluent in Hmong, Lao, Karen, Russian, and English. Our ability to speak multiple languages allow us to communicate and understand the clients’ cultural needs and other culturally specific concerns; which allow us to deliver exceptional care and services.

GENERAL OVERVIEW: The Mental Health Case Manager will provide Rule 79 Case Management services to vulnerable adults with mental illness or co-occurring disorders through assessing, linking, monitoring, referring, and advocating and planning. Case Managers assist these clients to improve their overall functioning with the identification of strengths, weaknesses, abilities, and preferences in order to attain future goals. This position also assists adults with serious and persistent mental illness in pursuing the outcome of improved or maintained mental health functioning.

Responsibilities

• Case Managers perform initial assessments on each new client and complete an initial Individual Community Support Plan (ICSP) with the client to address the client’s needs, deficits, strengths, and goals.
• Completes periodic ICSP, Functional Assessments, LOCUS at least once every six months or as significant changes occur. Assessments are completed annually.
• Executes linkages identified on the service plan and monitors the progress of service delivery.
• The Case Manager monitors the client’s progress face to face on a monthly basis, preferably on the client’s natural environment. The Case Manager writes service activity notes to document progress and/or lack of progress on their goals and objectives.
• Ensures the medical record is up to date, accurate, and meets all documentation requirements in accordance with Rule 79 and Medicaid (MA) standards.
• Maintains a complete roster of community services and develops professional relationships within the mental health system and with community resources.
• Advocates for clients. Receives complaints from the client, the client’s family and the community about the quality of services and advocates for improved services in the interest of the client. Informs client’s family members and friends about educational programs in the community, provides information concerning inpatient care and the availability of resources specific to the age and population served.
• Participates in staff development and is responsible for knowledge concerning current information in the area of mental illness and substance abuse and treatment and related behavioral problems specific to the age and population served.
• Coordinates transportation for clients and may at times transport clients in the Handy Help vehicle in order to execute linkages identified on the service plan.
• Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks.
• Abides by principles of Handy Help compliance and a workplace of dignity and respect.
• Works cooperatively in a group/team setting.
• Shows respect to others.
• Takes guidance and direction from supervisors.
• Arrives/Reports to work on time and ready to work.
• Attend team meetings weekly.
• Performs related work as required or assigned.
• Communicate with case management team members, community professionals, and other service providers to ensure that services for clients are coordinated.
• Participate in clinical supervision, staff meetings, and meet regularly with the program coordinator for individual supervision to meet supervision requirements.
• Comply with HIPAA and Data Privacy Practices.
• Positively represent agency, program and participant needs.
• This position will require the ability to work outside regular business hours on an occasional basis to meet client and program needs.

* Requirements:Bachelor’s Degree or higher with a major in counseling, social work, psychology, criminal justice, nursing, rehabilitation, special education, health education, or a related human services field and a minimum of one year of full time or equivalent experience working with adults experiencing serious mental illness; OR a Bachelor’s Degree or higher and three years full time or equivalent experience working with adults experiencing mental illness.

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.